Refund policy
We have a 30-day return and exchange policy, which means you have 30 days after receiving
your item to request a return or exchange. We encourage exchanges over returns as they're faster and ensure you get exactly what you want!
To be eligible for a return or exchange, your
item must be in the same condition that you received it, unworn or unused,
with tags, and in its original packaging. You'll also need the receipt or
proof of purchase.
To start a return or exchange, you can contact us at
info@foreplaymarkers.com. Please note that returns will need
to be sent to the following address: [INSERT RETURN ADDRESS]
If
your return is accepted, we'll send you a return shipping label, as well as
instructions on how and where to send your package. Items sent back to us
without first requesting a return will not be accepted.
You can
always contact us for any return question at
info@foreplaymarkers.com.
Damages and issues
Please inspect your order upon
reception and contact us immediately if the item is defective, damaged or if
you receive the wrong item, so that we can evaluate the issue and make it
right.
Exceptions / non-returnable items
Certain types of
items cannot be returned, like perishable goods (such as food, flowers, or
plants), custom products (such as special orders or personalized items), and
personal care goods (such as beauty products). We also do not accept returns
for hazardous materials, flammable liquids, or gases. Please get in touch if
you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift
cards.
Exchanges - Our Preferred Option!
We highly recommend exchanges over returns as they're faster, easier, and ensure you get exactly what you want without any delays. With an exchange, you'll receive your new item much quicker than waiting for a return to process and then placing a new order.
Benefits of choosing an exchange:
• Get your new item faster - no waiting for refund processing
• Skip the hassle of placing a new order
• Guaranteed availability of your preferred item
• Same great customer service with priority processing
To request an exchange, simply contact us at info@foreplaymarkers.com with your order number and let us know what you'd like to exchange for. We'll take care of the rest!
Note: If you prefer a refund instead of an exchange, please see our return process below.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the
European Union, you have the right to cancel or return your order within 14
days, for any reason and without a justification. As above, your item must be
in the same condition that you received it, unworn or unused, with tags, and
in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and
inspected your return, and let you know if the refund was approved or not. If
approved, you’ll be automatically refunded on your original payment method
within 10 business days. Please remember it can take some time for your bank
or credit card company to process and post the refund too.
If more than
15 business days have passed since we’ve approved your return, please contact
us at info@foreplaymarkers.com.